Accessing Remote Desktop (Post Node4)

Overview and Notes - Last Updated: 11/20/2025

This article is intended to guide users on how to access remote desktop.

Notes:

Currently, there are multiple remote desktop hosts available and the profiles do not synchronize across them.
This means the Section 2 may need to be performed multiple times, once for each host.

1.0 Checking for Remote Desktop

Check if you have Remote Desktop installed by navigating to Start > All
(Start can be accessed by pressing the windows key or clicking the windows button onscreen)
Scroll down on the programs list and confirm that Remote Desktop is listed. If not, contact your local IT

2.0 Setting Up Remote Desktop

Open “Remote Desktop”
The first time you open Remote Desktop [red icon], you will be prompted with a “Let’s get started” screen. Click “Subscribe”
Enter your Elevate email address (first.last@elevateseats.com) or if it picked up your account, simply click on your account.
You may also be prompted with a multi-factor authentication (MFA) prompt. Enter your MFA code
Once subscribed, you should see a Workspace and icons:
You can choose to have the remote desktop open on a single display or stretch across your screens. Simply right click on the icon and go to settings, then deselect the “Use default settings” toggle to “off” and select your preferred display option from the dropdown menu.
Once your preferred display settings have been selected, double click on the SessionDesktop icon to open your remote session.
Next, connect your OneDrive by clicking on the OneDrive icon in the lower right corner of the desktop.
You will then see “OneDrive isn’t connected”. Click “Sign in”
Enter your email address and click “Sign In”
If prompted, enter your password, and respond to the MFA prompt
You will then see “Your OneDrive folder”. Click “Next”
Keep the defaults to backup Documents, Pictures, and Desktop. This will sync these items from your local computer, making it really easy for you to get files back and forth. Click “Start Backup” (and you will see your Desktop icons to start to populate)
OneDrive will then give you a “tour” of OneDrive. Click the “X” at the top right of this window to complete your log in.

3.0 Remote Desktop Regular Login and Logout

Open “Remote Desktop”
You should see a Workspace and icons. Double click on SessionDesktop to sign into your remote desktop session:
If prompted to sign in again please enter your Elevate email address (first.last@elevateseats.com) and password:
Once you are logged into the session host, confirm that your OneDrive is connected by checking that the icon in the lower right corner of the desktop is lit up correctly:
Not signed in:

Signed in:
If you are not signed in, follow the instructions above starting at step 8 under the “First time log-in” instructions. If you are signed in, you are good to go!
When you are done working, click on the “Logout” icon the desktop.